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Course overview

This microlearning course discuss the importance of empathy in fostering productive working relationships, strategies you can use to build your empathy skills and ways to overcome empathy barriers. The course includes activities, case studies and examples to embed the learning objectives.


Who is this for?

This course is suitable for people working in any role in the financial sector. It is designed to provide knowledge to help professionals understand the importance of empathy as a key skill in the workplace.

Total Program Fee

Member AUD$0.00
Non-Member AUD$110.00

For further information, or to arrange a call with a FINSIA Relationship Manager please email [email protected]

1.15 MB
Download our brochure to learn more

Learning Objectives:

  • Recognise what empathy is and what it means to be empathetic.
  • Identify the benefits of being empathetic in the workplace.
  • Describe ways to cultivate empathy at work.
  • Practice and develop empathy skills.

CPD: 1 hour


Duration: 60 minutes 


What's included

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e-Learning Material

The course material is presented online to give you maximum flexibility – study when and where it suits your schedule. Access to the content is available for 3 months.

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Made for Australia

Developed for the Australian Market by FINSIA.

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Develop new skills and knowledge leading to promotions, and better job opportunities.

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Personal Development

It's a great way to invest in yourself and your future.

What do I get when I finish the course?

On successful completion, a Certificate of Completion will be issued by FINSIA.