Why culture is king

Culture
Customers
Industry Knowledge
Professionalism
CPD: 1 Hour(s)

We've all heard the phrase, "happy staff = happy customers." Creating a culture journey that fosters emotional accountability can help achieve this balance.

Scott Williams, CEO of Police Health, will share how they built such a culture, enabling candid discussions while ensuring psychological safety. Stay tuned for insights into how this journey led to increased member satisfaction.

Please see our terms and conditions and privacy policy.

Scott Williams

CEO, Police Health

Scott Williams is the CEO of Police Health, caring for both the Police and Emergency Services community. Scott has worked within the healthcare industry for 33 years, having commenced his career as a Registered Nurse and holding many clinical and management roles in both the community and hospital setting. Scott has also held a variety of senior executive roles within public and private health across both Australia and the United Kingdom.

Scott is currently serving as a Director on the Adelaide Primary Health Network, Member Health Fund Alliance Board and HAMBS Board as well a member of the iFHP Mental Wellness and Clinical Effectiveness & High-Cost Drugs International Expert Panels.